Refund policy

Printed for your order

Every Sorevante tee is printed to order. We do not offer returns or exchanges solely for a change of mind, a different preferred colour, or a size selected incorrectly where the item matches its description. Please compare the garment measurements before ordering. This does not affect your rights if an item is faulty, incorrectly supplied or not as described.

Faulty, damaged or incorrect items

Contact Sorevante with your order number, a description of the issue and, where possible, clear photos. Please let us know promptly so we can help. We will assess the issue and arrange the remedy required under Australian Consumer Law.

For a major failure, you can choose a replacement or refund. For other failures, we will provide an appropriate remedy within a reasonable time. Nothing in this policy excludes your consumer guarantees or any entitlement to compensation.

Returning an item

Contact us before posting an item so we can provide the correct return instructions. Please do not send it directly to the printer or the address on the parcel without checking with us. If a fault is confirmed and a return is required, we will cover reasonable return postage. Keep your postage receipt. Original packaging is not required to exercise your consumer rights.

Refunds and order changes

Approved refunds are returned to the original payment method unless otherwise agreed. Your bank may take additional time to show the refund. If you need to change or cancel an order, contact us as soon as possible; we can check whether production has started, but cannot guarantee a change-of-mind cancellation once it has. Your statutory rights still apply.